Support

Support your business can count on.

Frequently Asked Questions

A PBX, or Private Branch Exchange, is an office telephone system that provides your business with telephone features like call transfer, call hold, call-park, call waiting, auto-attendant and voicemail.

A PBX, or Private Branch Exchange, is an office telephone system that provides your business with telephone features like call transfer, call hold, call-park, call waiting, auto-attendant and voicemail.

Voice over Internet Protocol (VoIP) is a technology that enables voice transmissions to travel over the Internet, rather than over traditional phone lines. Speech is converted to packets of voice data which are sent. Are you interested in learning more about VoIP and how it can empower your business phone system?

CloudConnect provides 99.9% up time. CloudConnect is not responsible for incidents beyond its control, such as failure in the customer’s LAN or customer’s ISP. CloudConnect cloud PBX is a redundant, carrier-grade system offering the same or better reliability as your traditional phone company.

Our Cloud PBX system is built with redundant network servers and redundant internet and power in a hardened, carrier quality co-location facility. We offer redundancy by creating backup that are fully redundant and mirrored, so that any disaster will not bring our Cloud PBX system down.

Our service does Network Address Translation (NAT) and can deliver calls to private IP addresses behind firewalls. Consult with our network engineers to determine the best configuration.

Yes, our service will allow you to forward calls to your mobile device or any other phone number. This is a simple yet powerful tool that every employee can control from their mobile app.

Yes, we offer on the fly audio call conferencing & audio bridge conferencing as well.

Hosted PBX is based on Voice over Internet Protocol (VoIP), a method by which voice is digitized and transmitted in digital packets rather than using traditional copper phone lines of the public switched telephone network (PSTN).

Every VOIP telephone has a unique IP Address. Thus Cloud PBX translates the public phone network to an IP address. When a phone number is dialed, the Hosted PBX switch looks up the IP address and delivers the call to the VOIP telephone

Cloud PBX provides great features and easy install and management. These benefits include:

Easy installation – phones plug into your existing Local Area Network (LAN) Easy expansion – just add phones without more PBX hardware or upgrades Low capital expenditure – purchase only phones, not an expensive PBX system Free moves, adds, changes or self-service – no need for a PBX expert Location independence – you can use the same PBX across multiple sites Telecommuting for remote workers and home offices Portability- move your phones to a new office without hassle & many more enhanced features –

SIP is the acronym for Session Initiated Protocol standard, a VoIP protocol standard. It is widely adopted as the preferred industry standard by phone and switch manufacturers.

Yes, as long as they are the supported VoIP phones, i.e. Polycom, Cisco, Linksys, Aastra etc.

Yes, you can upload any recorded greeting or music on hold, or you can call in to the voice portal to record new auto-attendant greetings on an ad-hoc basis. If you have audio file from your old PBX, you can use it.

Our system allows you to set up custom voice menus that recognize telephone pad inputs or DTMF tones. This way, incoming calls go to the right department or extension. You might also hear IVR referred to as an automated attendant, voice menu, or phone tree. An example of an IVR prompt might be, "Press 1 for Sales Press 2 for Technical Support."

Yes, we offer hunt groups at no additional charge. A hunt group can ring a group of phones on a sequential or simultaneous basis.

Want any assistance please write us